Om Sai Dental Care – Guwahati Dental Implants & Treatments

Privacy Policy

Effective date: 21 September 2025
Entity: Om Sai Dental Care (“we”, “us”, “our”)
Website: omsaidentalcare.in
Address: A.T. Road, Adabari, Guwahati, Assam – 781014
Email: omsaidentalcare.adabari@gmail.com

 

1) Scope & Role Under Law

This Privacy Policy explains how we collect, use, share, secure, and retain your personal data when you visit our website, contact us by phone/WhatsApp, or receive treatment at our clinic.
We act as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 (DPDPA) and also follow the Information Technology Act, 2000 and the SPDI Rules, 2011 for sensitive personal data, which include health information.

2) What Data We Collect

  • Identity & contact: name, age, gender, phone, email, address.

  • Appointment & communication: preferred time, notes you provide, messages via contact forms, email, phone, WhatsApp or other messaging platforms.

  • Medical/health data (SPDI): medical/dental history, X-rays and images, diagnosis, treatment plans, prescriptions, clinical notes, photographs taken for records, before/after images (with consent), allergies and medication.

  • Payment & billing: payment method, amount, invoice details; we do not store full card/bank credentials on our servers.

  • Technical data (online): IP address, device/browser info, pages viewed, referral URLs, cookie IDs; approximate location derived from your device/browser settings.

  • Reviews & testimonials: feedback you submit or permit us to display (including embedded Google reviews).

3) How We Collect Data

  • Directly from you via website forms, phone/WhatsApp, email, or in-clinic registration.

  • Automatically via cookies/SDKs and analytics on our site.

  • From referring doctors, laboratories, or diagnostic centres where medically relevant and lawful.

4) Lawful Bases & Purposes

We process personal data based on your consent, performance of a contract (e.g., providing treatment), compliance with law, and other permitted uses under DPDPA. Typical purposes:

  • Registering patients, scheduling appointments, delivering dental treatment and follow-up care.

  • Creating and maintaining clinical records; generating prescriptions, certificates and receipts.

  • Communicating with you about appointments, treatment instructions, reminders, and billing.

  • Quality assurance, training, audit, and maintaining sterilisation/incident logs.

  • Running our website, security monitoring, analytics, and service improvement.

  • Marketing communications (only with your consent and with an easy opt-out).

5) Cookies & Analytics

We use essential cookies (site operation, security) and analytics cookies (to measure visits and improve pages). You can control non-essential cookies via your browser or our banner settings. Blocking some cookies may impact site features.

6) Sharing & Disclosure

We do not sell personal data. We may share limited data with:

  • Service providers under contract (hosting, email/SMS/WhatsApp gateways, analytics, diagnostics/labs, IT support) bound by confidentiality and security duties.

  • Referring or treating clinicians involved in your care, with your knowledge/consent where required.

  • Payment processors (for billing), who receive necessary transaction details.

  • Regulators, courts, law enforcement to comply with legal obligations or protect vital interests.

  • With your explicit consent for optional uses (e.g., showcasing before/after photos or testimonials).

7) International Transfers

If a vendor’s servers are outside India, we may transfer data to countries permitted under applicable law and only under appropriate safeguards (contractual clauses, security measures).

8) Children’s Data

We treat anyone under 18 as a child under Indian law. We obtain verifiable parental/guardian consent before collecting or processing a child’s personal/health data, and we limit processing to what is necessary for care.

9) Data Retention

We keep personal and clinical records only as long as necessary for treatment, legal, regulatory, tax, and audit purposes, and as required by applicable healthcare practice standards. After retention periods, data are securely deleted or anonymised.

10) Security Measures

We use industry-standard safeguards including access controls, encryption in transit, restricted clinical systems, device protections, sterilisation and infection-control logs, and staff confidentiality obligations. No system is 100% secure; we continually improve our controls.

11) Your Rights

Subject to law, you may:

  • Access information about how we process your data;

  • Request correction/updates of inaccurate or incomplete data;

  • Request deletion/erasure where legally permissible;

  • Withdraw consent for future processing where consent is the basis;

  • Nominate another person to exercise rights on your behalf per DPDPA;

  • File a grievance (see below) and, if unresolved, lodge a complaint with the Data Protection Board of India.

We will verify your identity and respond within timelines required by law.

12) Grievance Redressal

Grievance Officer: [Name], Om Sai Dental Care, A.T. Road, Adabari, Guwahati – 781014
Email: [grievances@omsaidentalcare.in]

 

13) Third-Party Links & Platforms

Our site may link to external sites and use third-party platforms (e.g., Google Maps, WhatsApp). Their privacy practices are governed by their own policies. Messaging apps may not be end-to-end secure in all contexts—share only what you are comfortable with.

14) Changes to This Policy

We may update this Policy to reflect legal, technical, or operational changes. Updates become effective upon posting the revised Policy with a new “Effective date.”

15) Contact

For any privacy question or request, email omsaidentalcare.adabari@gmail.com